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Optional Swimming Pool Products
In addition to the standard pool cleaning equipment and automatic pool cleaner supplied with all our pools, we also supply and install a large number of additional pool products to enhance your swimming pool pleasure. 

Customer Service


When you purchase a quality Townhouse Pool you will not only enjoy a lifetime of fun in your pool, but a lifetime of service from your Townhouse Pool Licensee. Poly Phoenix Fibreglass Products have established a system whereby Townhouse Pools customers’ needs are met from beginning to end. When a Townhouse Pool representative calls on a prospective client he takes along a set of pool templates cut to the size and shape of the pool.


The representative and the prospective client move the templates around the garden until the perfect position and shape are found. With a pre-moulded fibreglass Townhouse pool you know that the end product will be the exact shape and size you initially chose. On signing of the purchase agreement, the Townhouse Pool customer receives an advisory note telling them what to expect from their Townhouse Pool licensee during the installation and handover of their pool.


The Townhouse Pool licensee has the plans drawn up, if required, and submits them to the local authority. Before your Townhouse pool is installed, the installer will confirm its position as noted on your purchase agreement, discuss any last minute changes that need to be made and then the installation will begin. Townhouse Pools pride themselves on caring for their customers’ homes and gardens. During the 3–10 day installation they try to keep their site as tidy and neat as possible.


During the installation of the pool an electrician is called in to install the necessary electrical equipment and connections as per the local authorities' specifications. At the same time the paving and filter is installed. Once the pool has been cleaned and the water treated and balanced, the customer will be given a Townhouse Pools Owner's Handbook explaining how easy it is to maintain your Townhouse pre-moulded fibreglass pool.


Three months after installation Townhouse Pools customers are contacted by Poly Phoenix Fibreglass Products offices to obtain feedback and comments. The customer's comments and suggestions are taken very seriously and play a large role in Poly Phoenix Fibreglass Products ongoing research and development.


OUR CUSTOMERS ARE THE MOST IMPORTANT PEOPLE IN OUR BUSINESS
IN PERSON, BY TELEPHONE OR BY E-MAIL!!!